Belvoir Lettings “let” Cobweb Solutions take care of it's SaaS
communication needs.
Belvoir Letting Agents has turned to Cobweb Solutions for a
robust and scalable messaging and collaboration solution to manage
the growing communication requirements of its residential lettings
business. 
Cobweb's Microsoft Hosted Exchange SaaS service enables staff
within Belvoir offices and franchisees to have 24*7 access to
email, diary, address books and documents through desktop PCs,
laptops and mobile devices.
A total of 200 managers and staff currently benefit from the
service, including 20 staff situated in Belvoir's central office in
Grantham, Lincolnshire.
The Challenge
Belvoir required a flexible infrastructure that could
accommodate its business expansion plans. The organisation has
grown considerably since its inception 10 years ago with turnover
up by 30%-50% each year.
The company was using a central Lotus Notes server that was
supported by an outsourced provider. However, this offering did not
cater for the entire business as many of the franchises relied on a
rudimentary email forwarding system. Messages generated via the
website were redirected to individual email accounts, such as
Hotmail or AOL.
This approach left the IT department unable to track
messages if there was a problem with delivery or provide central
virus and spam protection. “Cobweb's efficient backup, anti-spam
and anti-virus protection means I no longer have to deal with these
issues and can concentrate on other IT projects.”
The Solution
Moving the entire business to a Lotus Domino server was not an
option for Belvoir. Even though this approach would have achieved
much-needed consistency within the organisation, a solution with
more flexibility and additional features was required. Already
happy to use an outsourced provider to handle its communications
and messaging needs, Belvoir decided to source an entirely new,
fully managed SaaS solution.
After visiting Cobweb's state-of-the-art data centres in London
and Fareham, as well as meeting the support staff, Belvoir chose
Cobweb's Microsoft Exchange Hosted service to meet its
communications needs. As well as providing Belvoir offices and
franchises with essential IT business tools, such as 24*7 access to
email, diary and address books, Cobweb's Microsoft Exchange Hosted
service facilitates document sharing and the dissemination of
important business information. “
Cobweb's Microsoft Exchange Hosted service also supports mobile
working allowing staff to access emails and key customer
information when out of the office through mobile devices such as
Windows Mobile powered SmartPhones and PDAs, Enterprise BlackBerry
devices or any web browser.
Andrew Goddard, Head of IT at Belvoir Letting Agents says, “Our
previous communications system was becoming increasingly hard to
control so I opted to outsource the entire system to a new
provider. The deciding factors in selecting Cobweb's Microsoft
Exchange Hosted service were that it adhered to best practice
principles, such as ISO9001 and ISO27001.
The solution had the flexibility we required and I was impressed
with Cobweb's sound knowledge and professionalism. From a technical
perspective, Cobweb's efficient backup, anti-spam and anti-virus
protection means I no longer have to deal with these issues and can
concentrate on other IT projects.”
Contact Us
For more information about SaaS services from Cobweb, please complete the form below: