Caffyns adopts SaaS solutions from Cobweb
In order to meet marketing, compliance, legal, and additional
operating requirements, Caffyns Dealership Group adopted powerful
solutions from Cobweb.
“Cobweb took the time to understand our business. When we first
started using Cobweb hosted SaaS email solutions, we thought it was
a temporary solution, but it’s now a critical part of our
communications capabilities” Christopher Fullalove, Caffyns’
Director of IT.
With 22 locations serving the automotive needs of thousands of
customers daily, and representing world-renowned automobile Marques
including Audi, VW, Land Rover, and Volvo, the company’s vision of
excellence continues at the core of its strategy.
The Challenge
Christopher Fullalove, Caffyns’ Director of IT, recognised the
benefits of embracing new communications technologies including
email.
“Over the past 10 years or so, and like many companies, we have
embraced email as a method of supporting the communications
requirements for a wide range of company departments including
marketing, finance, sales & after sales services, and HR,”
Fullalove explains.
“We are a PLC, and subsequently face a great many constraints
and fiduciary requirements. Email communications have become
legally binding.
“We either had to employ someone fulltime to manage our
traditional email systems, or look to outsource,” Fullalove states.
“We started to look at hosted email SaaS solutions because we
had learned that these could be highly cost-effective, as well as
infinitely more flexible and reliable."
The Solution
Today, Caffyns’ email capabilities are powered by Cobweb Hosted
Exchange SaaS solution. This business-class email messaging and
collaboration capability – expedited with robust and secure
Internet technologies – enables Caffyns’ personnel to access email
and other critical data including calendars, notes, and similar, on
a 24/7 basis from anywhere in the world.
Cobweb’s SaaS solution is very secure, and that reinforces our
confidence in this system.” Additionally, Fullalove notes that
Caffyns’ staff save significant time due to Cobweb’s Anti-Spam
services.
“Spam is absent from our emails. Cobweb is very proactive at
removing spam, and this leaves our users to concentrate on genuine
correspondence. ”
Cobweb’s Message Archiver solution has been integrated into
Caffyns’ Hosted Exchange email solution to help meet a variety of
compliance requirements. “Message Archiver’s back-end allows users
to configure archiving to meet their unique requirements,”
Fullalove explains. “For instance, you can archive a message
immediately after it is sent or received, or at any frequency you
wish.”
“Recent legislation has changed our compliance requirements. We
now have a powerful tool to help us locate relevant email
documents, should we need to.” It is extremely cost-effective
because it allows us to switch users on and off instantly. Message
Archiver is robust and accurate. It ensures that we are able to
keep – and manage – all email histories in one location.”
“Would I recommend Cobweb Solutions? The answer to that question
is that I already have, and will continue to do so.
Contact Us
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