Cobweb Solutions SaaS services smooth out Innocent Drinks’
email headaches
Innocent Drinks, the makers of 100% fresh fruit smoothies has
turned to Cobweb Solutions for an outsourced SaaS IT solution
to manage its communication and messaging requirements.
The Microsoft
Hosted Exchange SaaS service from Cobweb Solutions delivers an
efficient and robust email service to Innocent
employees based in its London, Manchester, Dublin, Amsterdam and
Paris offices.
The Challenge
As with any growing business, Innocent required a scalable and
robust communications and messaging system that could develop and
adapt as the company expanded internationally. The organisation
also required a system which would give remote offices a seamless
connection to state of the art communication tools.
Prior to the implementation of Cobweb’s Microsoft Hosted
Exchange service, Innocent was constantly experiencing problems
with its in-house Exchange server and employees were
frequently disconnected from the server if their email boxes
reached capacity.
Users were taken offline whilst the server was rebooted,
resulting in periods of up to four hours downtime. With escalating
data requirements, ‘Kiwi’ could no longer cope and the system was
becoming inefficient, preventing people from performing their
roles. 
Innocent also experienced high volumes of viruses and
spam.
The company faced a dilemma of how to resolve its communication
needs. It could either purchase more hardware and employ additional
IT staff to support its growing IT requirements, or it could select
a fully managed SaaS service.
The Solution
Innocent opted for a Microsoft Hosted Exchange Service from
Cobweb Solutions, Europe’s leading provider of SaaS services. This
involved handing the 24*7 management of its email, including spam
& virus protection, archiving, backup and remote access
capabilities to Cobweb Solutions. The service is based on a
predictable pay-per-user pricing scheme, so there
is no hidden expenditure.
Andrea Kalavsky, Systems Magician at Innocent Drinks commented:
“Now that Cobweb Solutions is managing our communications and
messaging, we no longer have to worry about email
downtime. Nor do we have to address the threats from viruses and
spam as Cobweb has it all under control.
In addition to
this, we now have fully managed Blackberry services. This means
that we can communicate efficiently with our employees, suppliers
and customers.
We are thrilled with this service and
particularly impressed by the fact that the roll out to Blackberry
services did not require the use of desktop software. It was as
easy as simple activation and the entire outlook is now in our
pockets.
Andrea added; “Online collaboration is another business
requirement which Cobweb could help us to address. As we expand
abroad, our overseas operations departments need to share documents
with the UK teams. One of the options is to implement Cobweb’s
Hosted Windows SharePoint Services solution, which will enable our
disparate user base to have access to real-time business
information, without having to solely rely on email.”
Cobweb SaaS services are fully managed by highly skilled
professionals. This means that Innocent does not have to worry
about implementing and supporting their own central infrastructure,
email security, data backup or the associated unpredictability of
running their own IT systems.
Contact Us
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