Mitchells & Butlers adopts SaaS email system for leading
pub brands
Mitchells &
Butlers runs many of the UK’s leading restaurant and pub brands
including Vintage Inns, Toby Carvery, Crown Carveries, Harvester,
Sizzling Pub Co., O’Neill’s, All Bar One and Premium Country Dining
Group.
The Challenge
Mitchells & Butlers identified a requirement to provide all
of their businesses with a guest email system, so that their
customers had an easy way of getting in contact with the relevant
establishment to book tables and enquire about opening times for
example.
There were a number of bespoke requirements that had to be met,
such as changing the user’s interface and limiting access only to
certain locations, as well as a short timeframe of 20 days in which
to get the project completed and delivered.
Due to the complexity of upgrading their current email system
and to have the guest email solution quickly available, Mitchells
& Butlers IT department were given the go-ahead to select a
third party outsourced email provider.
“We considered a number of global leading hosted email brands,
including Cobweb’s Hosted Exchange. Ultimately it was our feeling
that Cobweb was the preferred provider who could deliver against
our technical requirements” said Martyn Eddins, IT Services Manager
at Mitchells & Butlers.
The Solution
Mitchells & Butlers looked at a number of options with
market leading SaaS based email hosting companies. After engaging
with the options available to them it was felt that most did not
have the flexibility that was needed to deliver on Mitchells &
Butlers customised requirements.
Cobweb Solutions were chosen as the preferred SaaS Services
provider as there were a number of suppliers able to deliver the
service but Cobweb were more flexible by customising their solution
to match Mitchells & Butlers specific security and interface
configuration requirements.
“Cobweb provided us with a totally flexible and scalable SaaS
solution in a timely manner” said Martyn Eddins, IT Service Manager
at Mitchells & Butlers.
Mitchells & Butlers have subscribed to a customised delivery
of Cobweb’s Hosted Exchange service, which fits their individual
business needs perfectly. The service includes MessageLabs
Anti-Spam and Anti-Virus protection, 24/7 UK based support and all
future upgrades included free of charge.
Adopting Cobweb’s Hosted Exchange service allows Mitchells &
Butlers to quickly roll out a reliable and secure guest email
service to all of its future restaurant and pubs, regardless of
location.
“The Cobweb approach has allowed us to deliver a cost-effective,
yet tailored email service to all outlets without any large upfront
expenditure” said Martyn Eddins, IT Service Manager at Mitchells
& Butlers.
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